Frequently Asked Questions

Is this real stone?

Yes… all of our products are made of 100%, natural stone, and most of our products are quarried locally in Idaho. 

How long does it take to get my product?

Lead times vary depending on the time of year, but we strive to provide our customers with a quick turnaround of 7-10 business days.

Will it last?

We use stone-specific paints and sealers in order to provide a long-lasting, worry-free product.

How do I order?

You can browse our inventory of products online and purchase Fan Rocks using the online ordering system. If you have a custom order, please contact us via phone or email at 1-855-FAN-ROCK (326-7625) or contact@fanrocks.com.

How do I maintain my stone?

Clean the stone periodically to keep dirt from building up on it. A soft brush, dish soap and water can be used to clean the surface. Be careful not to scrub too hard on smaller engraved areas of a stone, as that can lead to breaking pieces of the stone.

Place the stone in an area where it will not be sprayed by sprinklers. Sprinklers will break down the sealer faster which may discolor the stone over time. If the stone is being sprayed by sprinklers it should be resealed every 1-4 years, as needed. Stone sealer is available from your local hardware store. The sealer should be an impregnating sealer meant for porous stone.

If the stone is not being hit by sprinklers it is only necessary to reseal it every 5-10 years, as needed, using an impregnating sealer meant for porous stone. Like any paint, stone monument paint will fade over time. Expect to get 7-20 or more years out of the paint, depending on the paint color and location of the stone.